Privacy Policy

If you order something, we need your data to ensure that we can deliver your order. But we always carefully handle your personal information. We take care of it and keep it safe. What we do with your personal information and why we need it, we like to tell you here. If you have any questions after reading our privacy policy, please feel free to contact our customer service .

This privacy policy may change from time to time if new developments give rise to this. The most current privacy policy can be found on www.athlympics.com. We encourage you to consult this privacy policy regularly so that you are aware of these changes. You always see the last date of change here.

This privacy policy was last modified on September 30, 2018.

Who is responsible for the processing of my personal data?
Lagiri is responsible for processing your personal data as described in privacy policy.

Athlympics.com is subsidiairy to Lagiri for online activities of selling sport articles.
Both Lagiri and Athlympics are registered on the following address:

Duikerstraat 39
1432 JW Aalsmeer
The Netherlands

When does this privacy policy apply?
This privacy policy applies to all personal data that Athlympics.com processes from anyone who has (had) contact with Athlympics.com, such as our visitors, customers and business contacts.
What are personal data?
Personal data are all data that can be traced to you as an individual. Just think of your name, phone number, address or e-mail address. But also data such as your IP address or Athlympics.com customer number are personal data. And other data that are unique to you, such as your Athlympics.com order history or browsing habits.
Whom do we process personal data and how do we get this data?

We process the personal data of anyone who has (had) direct or indirect contact with Athlympics.com, such as (business) clients and contact persons of partners.

We get the data directly from you when you visit our website, create an account and fill in certain information or when you contact our customer service by phone, contactform, email or any other form that creates a direct connection between you and me.

In some cases we receive your details from others. When someone sends a gift directly to you, we get your name and address details. We may also receive data from other parties, but only if you have given permission to those parties to provide certain information to us.

What data do we process from you, what do we use and for how long are these stored?

Data for processing your order

If you order something, we need certain information from you in order to deliver your order and to keep you informed about your order. These data are also required for any returns or repairs.

For this we collect your name, e-mail address, delivery address (es), payment details and your telephone number.

The information is required to execute the agreement that you have concluded with us (or with one of our sales partners). Under the law, we must keep the data related to your order for 7 years.

Data in your account

We store the following information in your personal account: your name, (delivery address, place / place of residence) address (es), telephone number, e-mail address, date of birth (if you have specified it), payment details, gift vouchers and gift cards.

In your account we also store your order history including selected delivery options, including the digital articles and subscriptions you have taken out.

In addition, we store in your account the interests you have specified, namely your wish list, any linked Athlympics.com apps and your e-mail and personalization preferences.

It is our client promise to make our customers’ lives easier and more fun. That is why we keep the data in your account as long as your active customer is with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can make a request at any time to have your data deleted in your account .

Information about your contact with customer service

You can contact the customer service 24/7. You can call, e-mail or chat with us or send a message via social media, such as Facebook and Twitter.

We can help you faster next time by saving your data. We keep the notes about the customer contact as long as your active customer is with us.

A telephone conversation can be recorded for training and analysis purposes. We have a justified interest in using these interactions to improve our services. We keep the telephone conversation for 1 month.

When you send us a private message via Twitter or Facebook, the messages are stored by us for up to 6 months, or shorter if you delete the message yourself.

Data for an optimal shopping experience

There are a lot of articles in our store. We would therefore like to help you to find what you are looking for between all these articles.

First of all, we ensure that our website or app works well so that you can optimally shop. For this, when you visit Athlympics.com we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of the computer or the mobile device you are visiting.

We also ensure that Athlympics.com is as relevant as possible by tailoring our store to your personal preferences. In order to do this, we collect your search, click and buying behavior at Athlympics.com. We use this data to map out generic customer patterns so that we can deploy them on an individual level. This is not so much about the knowledge about individual customers. It is our client promise to make our customers’ lives easier and more fun. That is why we keep this information for as long as your active customer is with us. If you have not logged in with us for 7 years, we will delete all your data. If you want to know more about this and want to change your preferences, we refer you to your account .

Improve the shopping experience based on general information and sales statistics

When you view an article on Athlympics.com, you also see other articles we recommend (for example, under the heading “Look further” or “Others viewed”). These recommendations are based on the article or category you are currently looking at. Based on statistics, we know that customers who bought that item were also interested in the other articles. These recommendations are not personal: everyone who views that article sees the same recommendations. If you are looking for a specific duvet cover, everyone will see the same comparable covers or fitted sheets. Or, based on your search, we show you what other users were looking for. You can also see this form of improving your shopping experience in a physical store. For example, articles of the same type or that belong together usually stand together.

Personalization based on your account information and search, surf and purchase history at Athlympics.com

If we know who you are (you will see your name at the top of the homepage), we can make the store even more personal for you. Just like in your favorite physical store. The shop assistant knows you and can make good recommendations based on your previous purchases and interests.

Just like that shop assistant, we also make recommendations. We look at what you have previously looked for or bought from us, what is on your wish list and what interests you showed by looking at certain items in our store. So we do not give the book you just bought as a read tip. We do this based on your surfing, search and purchase behavior. We do not look back more than two years. We collect this information based on cookie techniques, your IP address and the unique number that is linked to the mobile device you use to surf.

What we do not do is use this information to show you different prices when you visit Athlympics.com than to other customers. It is possible that if you visit us again we have adjusted the price of some products and prices between the Netherlands and Belgium differ.

We have an interest in applying this personalization, namely to make your life easier and to make our store better. You find what you are looking for faster and are not disturbed with articles and categories that are not relevant to you. If you do not appreciate personalized recommendations, you can turn them off in your account .

Self-defined preferences

You can state your preferences yourself at various locations. For example, you might want to be kept informed of something or put items on your wish list. Even if a new release comes out of, for example, a game, you can sign up for it in advance. These preferences can be turned off at any time.

Data for marketing
Personalized e-mails

We regularly have offers, special promotions and news that we want to share with you. We would like to share it via e-mail. If you have an account with us and have placed one or more orders, we will email you suggestions, information about our items and services based on your purchases and review requests. If you give us permission for this, we can also email you other information, such as the daily offer, general promotions or personal recommendations and information. These personal recommendations are based on your purchases and visit history of up to 2 years ago to make the content of the e-mail more interesting for you. If you prefer not to receive this type of information, you can immediately opt out of newsletters in your account .

Data from customer surveys

We are constantly improving our services and making them more in line with what customers want. That is why we can use your details (customer ID, e-mail address and / or telephone number) to invite you for a no-obligation customer or market survey. In this way you help our store to become even better.

Participation in a customer or market research is entirely voluntary. You decide for yourself whether you want to participate in the research. The length of time your data is linked to the results of the customer or market research will vary per study. We will delete all data that can be traced back to you once the investigation has been completed.

Data from reviews

We love reviews. And our customers too. Because reviews help to find what you are looking for.

When you write a review, you choose whether your personal details or your name are visible to other visitors. You can also use an alias. You can also indicate whether we can contact you about your review.

We only post reviews with your permission. Because reviews are valuable to customers for a long time, we keep a review until you ask us to remove the review.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Data for competitions and promotions

If you take part in an action or competition, we will ask you for information such as your name, address and / or e-mail address. We need these to be able to carry out the action and to announce the prize winner (s).

We collect this data with your permission. You can find the conditions for the relevant competition or action for which your details are used and for how long we store them.

Data to prevent fraud

Nobody is waiting for security incidents and fraud, neither do we. That is why we use personal data (including IP addresses and search, surfing and buying behavior) to investigate, prevent and prevent unauthorized access and fraud.

Social media

If you use social media such as Facebook, you can share items that you like, useful or useful with your friends on your social media account via ‘like and share’ buttons on Athlympics.com. Athlympics.com can not access your social media account. We advise you to read carefully the privacy policy of the social media parties where you have an account so that you know how your data is used and how you can adjust your settings.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Newsletters & Emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

With whom are your data shared?

Sales partners

When you place an order through Athlympics.com with one of our sales partners, that sales partner will receive your name and delivery address. This information requires the sales partner to be able to execute the agreement that you have entered into with him. If this is necessary for delivery, for example to make a delivery appointment, the relevant sales partner will also receive your telephone number.

If you purchase an ebook, game or software download from us, we will only pass on your customer number to the supplier, so that you can find the product in your account. When you purchase a game or software download, we also pass on the country in which you are located, derived from your IP address, to the supplier. This can then judge whether the download may be sold in the country of purchase.

Distribution and logistics partners

In order to be able to complete your order, we work together with distribution partners such as Ingram Micro, Fiege and Centraal Boekhuis. These parties receive your customer number, order number, name and delivery address to ensure that they can process your package correctly.

We also work together with various logistics partners, such as PostNL, BPost and Dynalogic. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.

Other external service providers

We also engage other external service providers to help with different things. Sometimes they also need personal data. We only share the data that are necessary for the assignment that the external service provider performs for us. We do not sell your data to these service providers or other third parties. And with all external service providers, we conclude agreements in which we agree on what they can do with the data.

The type of work that our external service providers carry out for us are:

  • supporting the delivery of our digital services such as the hosting, maintenance and support of our websites and applications;
  • supporting our customer service;
  • supporting our advertising and marketing campaigns;
  • supporting in doing customer research and obtaining ratings and reviews;
  • providing financial services, such as payment services, debt collection agencies and credit information agencies.
Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Government

Sometimes we have to pass on personal data to the government. This may occur first of all if certain government institutions need this information for the performance of their duties, such as the tax authorities. The police or judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can have access to personal data in the context of an investigation.

Only at your request: with other companies

If you wish, we also pass on your personal data to other companies, for example if one of our commercial partners has an offer for customers of Athlympics.com. We only do this with your explicit consent.

How do we deal with data from our private and business sales partners?
With data from our private and business sales partners we treat just as carefully as with the data of our customers. That is why this privacy policy also applies to our sales partners.

If you sell through our platform as a private sales partner, we will save your store name (your name, your home address, your telephone number and your bank account number) in your sales account (this can be your own name or a chosen alias) and the description you give to your store.

When you sell through our platform as a business sales partner, we save the contact details that you enter in your sales account (the name of your company, the name of the contact person of your company, e-mail address, your contact address (and any other addresses), payment details and your telephone number) also your KVK number and your VAT number. If you use the Seller API, we also store the name, e-mail address and telephone number of the party that provides the connection.

We retain the data from the sales account as long as your active salesperson is with us. We then delete your data, except for the information that we must or may store on the grounds of the law. Under the tax legislation, we must retain certain data for at least 7 years.

Where do we store your data?
We store your data within the European Economic Area (“EEA”). However, it is possible that certain data we collect is transmitted to or stored at a destination outside the EEA, for example because one of our external service providers is located there. When this happens, we ensure that this happens in a safe and lawful way.
How are your data secured?
Athlympics.com takes a lot of measures to protect your personal data. Both on an organizational and technical level. We have specialists who work daily to secure our systems and search for vulnerabilities. Through strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it. In addition, at Athlympics.com we regularly test our security by external experts. Do we give your details to someone else? Then we demand that the other person treats your data just as carefully as we do. If you feel that this is not happening, please let us know via our customer service .
How do we deal with data from children?
Our service is not aimed at children. This means that the use of Athlympics.com by customers under the age of 18 is only permitted with the explicit consent of a parent or guardian.
What rights can you exercise with regard to your data?

Right to information

You have the right to an understandable and transparent explanation of how we handle your personal data and which rights you can exercise in that connection. In this privacy policy we have therefore explained in detail what information we collect from you and how we handle your data.

Right of inspection

You have the right to request access from us at any time in the data that we have available about you. You can request that in your account . We process requests within 30 days at the latest.

Right to correction

You have the right to have your personal data corrected if they are incorrect or outdated and / or to have them supplemented if they are incomplete. You can do this 24/7 in your account .

Right to object

You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data we use for direct marketing. So you can ask us to no longer use your data for personalized recommendations on the website. You can arrange this yourself in your account . In addition, this right also applies to other data that we use from you based on our legitimate interest. For example, you can choose to forget and keep forgetting the data about your surfing and search behavior. You can also arrange this yourself in your account . We process requests within 30 days at the latest.

Right to data portability

You have the right to receive data that you have given to us in the context of the agreement (s) that you have concluded with us in a machine-readable format, so that you can keep this data in a database of yours or of a other party. This concerns your name, address and residence details and order history. We offer you the possibility to download this data in a machine-readable format in account .

Right to restriction

You have the right to request restriction of the processing of your data. This means that we may keep your data but do not use it. This right arises in a number of cases. If you believe this is the case, you can contact us through customer service.

Right to be forgotten / request to delete account

You have the right to request that we remove all information that we have about you. When you submit a request to delete your account, we will remove data that is traceable to you except for the data that we must or may store on the basis of the law. We offer you the opportunity to submit a request in your account .

Right to file a complaint

You have the right to file a complaint about how we handle your data. When you have a complaint, we prefer to solve it yourself. To do so, contact our customer service. Finally, you have the right to turn to the Authority for Personal Data with your complaint.

Still some more questions?
If you have any questions about the way in which Athlympics.com handles personal data, please contact our customer service . We are happy to help you.